FAQ List

  • General Question
  • Orders
  • Policies/Warranty
  • Product Care
  • Steam Showers
  • Walk In Tubs
  • Bathroom Vanities
  • Whirlpool Bathtubs
  • Freestanding Bathtubs
  • Toilets

Do You Have A Showroom?

Do You Offer International Shipping?

How Can I Know When The Latest Ariel Products Are Released?

How Do I Reach Ariel Customer Support?

How Long Have You Been In Business?

My Item Arrived Damaged / Defective

Receiving And Inspecting A Large Item By Truck (Bathtubs, Vanities, Steam Showers, Etc.)

Where Can I Follow Ariel On Social Media?

Where Do The Products On Ariel Come From?

Canada Shipping

Delivery Contact Phone Numbers

Do I Need An Ariel Account To Check Out?

Do You Charge Sales Tax?

Do You Offer International Shipping?

Freight Company Called And Said They Are Delivering A Different Item Than What I Ordered?

How Can I Track My Order?

How Long Will It Take To Receive My Refund?

How Long Will My Order Take To Arrive?

I Received An Incomplete Order

I Received The Wrong Item

My Item Arrived Damaged / Defective

What Payment Methods Do You Accept?

When My Order Is Delivered, Will It Be Brought Inside My Home?

My Item Arrived Damaged / Defective

Order Cancellation

Receiving And Inspecting A Large Item By Truck (Bathtubs, Vanities, Steam Showers, Etc.)

Shipping Restrictions

What Are Your Terms Of Service?

What Does UPC / CUPC Testing Mean?

What Is Your Return Policy?

What Is Your Shipping Policy?

What Is Your Warranty Policy?

Bathtubs

Granite

Marble

Quartz

Steam Generator

Steam Showers

Toilets

Vanity Base Cabinet

Can This Unit Be Used As A Normal Shower?

Do I Install The Shower Before The Drywall Or After?

Do You Offer Any Installation?

What Is The Water Pressure And Volume In GPM Required To Run The Unit Correctly?

Where Is The Steam Generator Located?

Are The Holes Pre-Drilled For The Faucets?

Does The Front Panel Come Off?

How Many Sides Are Open (Exposed)?

What Is The Drain Time?

What Is The Material Of The Tub?

Does The 1.5’ Inch Edge Show Any Seams?

How Does The Counter-Top Install?

Is The Marble A Solid Piece?

What Is The Actual Height Of The Unit

What Type Of Wood Are The Vanities Made Of?

Do I Need To Use The Flex Hose Drain Assembly That Is Provided With The Unit Or Can I Do A Hard Piping For The Drain?

How Do You Access The Plumbing And Whirlpool Motor For Maintenance?

What Is The Material Of The Fixtures And Is There An Option To Replace The Chrome Fixtures With Ones With A Satin Nickel Finish?

What Is The Material Of The Tub?

What Rough In Valve Do I Need For Installation Of This Tub?

Can The Pop Up Drain And Over Flow Come In Brushed Nickel?

Does The Bathtub Come With Faucets?

How Much Space Is Underneath The Tub For Pipes And Drain?

Is The Overflow Hooked Up Directly To The Drain In The Tub?

What Is The Material Of The Bathtub?

What Are The Rough-In Dimensions?

What Material Is The Toilet?